Troubleshooting

I would like to edit my email

Just right click on the W icon in your Chrome url bar, and click Options.

Unsubscribe

In order to unsubscribe from monthly/annual billing, please check this page.

I have purchased the license, but it’s only downloading 5 invoices

Please give us up to 24h to activate your license. We will email to your PayPal email address once it’s done.

My extension stopped working or does not extract some order details

Sometimes Walmart changes their website design, so the extension parser does not recognize some order details anymore. We are constantly monitoring these changes and fix the extension accordingly.

I see MHT files in my Downloads folder. How do I open them?

To open an MHT file, just drag and drop it into your Chrome, or double click and select Chrome application to open.

I see TXT files in my Downloads folder. How do I open them?

Some versions of Chrome for security reasons download TXT files instead of MHT. Unfortunately nothing can be done here. Just rename txt file to mht, then drag and drop it into your Chrome, or double click and select Chrome application to open.

I see CSV file in my Downloads folder. How do I open it?

You can import CSV file into your MS Office or Mac Pages apps. If you don’t have these, you can use Google Drive. Open Google Drive in your browser, drag and drop CSV file to upload it, then double click uploaded file and select Open with Google Sheets.

How to force update Chrome Extension when a new version is released

Follow this guide https://kixie.zendesk.com/hc/en-us/articles/235601588-How-to-Force-an-Update-of-Your-Chrome-Extensions

Why does it crawl December orders if I clicked to download November orders?

The reason is that Walmart does not have search by month, so the walmart extension goes all pages one by one and tries to find invoices that belong to a month you requested invoices for.